"Air your grievances here.", 21st Dec 2018, 4:50 PM #1
Yesterday I was on the phone with some healthcare company. I can tell you it was not pretty conversation. So this is the vent thread.
How the heck are people hired in telecommunications if they don't speak another language other than English? Because of their goddamn bachelor's degree? And these people don't have a translator on sight nor use an electronic one and they demand to speak to my medzmama, who isn't well versed in English. She's too old to learn. I can translate it in Armenian and be her proxy but they refuse. I'm legally allowed to do that sort of thing. What a frustrating experience. I'm autistic yet I know Armenian and French and I can do a better job than these people!
Like she can have her pick of the translator litter because she knows French, Arabic, and Turkish as well but nooooooo the person on the phone only knows English and couldn't bring her manager or co-workers to help her do her job. She never said sorry and was RUDE. I know customer service, I used to do retail and I was in a seminar for customer support.
What kind of idiots are they when people say they want multiculturalism and diversity but they cannot provide an experience for that sort of thing?
How the heck are people hired in telecommunications if they don't speak another language other than English? Because of their goddamn bachelor's degree? And these people don't have a translator on sight nor use an electronic one and they demand to speak to my medzmama, who isn't well versed in English. She's too old to learn. I can translate it in Armenian and be her proxy but they refuse. I'm legally allowed to do that sort of thing. What a frustrating experience. I'm autistic yet I know Armenian and French and I can do a better job than these people!
Like she can have her pick of the translator litter because she knows French, Arabic, and Turkish as well but nooooooo the person on the phone only knows English and couldn't bring her manager or co-workers to help her do her job. She never said sorry and was RUDE. I know customer service, I used to do retail and I was in a seminar for customer support.
What kind of idiots are they when people say they want multiculturalism and diversity but they cannot provide an experience for that sort of thing?